Workshops are subject to change based on registration counts.
Vendor or corporate-led workshops provide valuable hands-on guidance on specific areas of interest. These interactive workshops allow for shared input and provide best practices for all that participate. Each attendee will be able to choose (3) three of the (6) six workshops offered. These are on a first come, first served basis. Please select the workshop and time that works best for you.
WORKSHOP 1: New Point of Sales System with Joe Brauer
WORKSHOP 2: Ethics Year in Review with Cindy Meiskin *MANDATORY that at least one owner from each organization attend*
WORKSHOP 3: Glassdoor Recruiting with Rita Belov
WORKSHOP 4: Getting Good at Goodbyes: Diving into SMG Cancellation Surveys & Perfecting the Termination Calls with Lauren Kloza & Chelsea Adams
WORKSHOP 5: Managing Managers: Supporting & Developing our Hand & Stone Leaders *Owners ONLY*
with Meghan Lally & Melissa McComb
WORKSHOP 6: Reputation.com with Jack Bachinsky
The franchisee led group discussions will focus on best practices at the top spas and will occur concurrently. Each attendee will be able to choose (3) three of the (5) five panel discussions offered. These are on a first come, first served basis and all participants must register separately for these sessions.
DISCUSSION 1: Breaking in Your Boots: Challenges of 1st Year Spas hosted by Brooke Culver & Kristen Tulp
DISCUSSION 2: Building a Band: Challenges of Multi-Unit Ownership hosted by Melissa McComb & Bethany Jessee
DISCUSSION 3: Creative Solutions: Making the Most of a Shrinking Employment Base hosted by Ashley Brigham & Jen Monta
DISCUSSION 4: Taking a Transparent Approach with Your Team hosted by Meghan Lally & Ally Redmond
DISCUSSION 5: Facials: Hearing from the $120+ Club hosted by Lisa Rossmann